Welcome to Waterbury Jewels

FAQ : (Frequently Asked Questions)


ORDERING

What payment methods do you accept?  MasterCard/PayPal/American Express/Discover/Visa
Can I cancel my order?
Yes within 3 days, unless it is a custom order .Money will be refunded minus a small fee
When will I be charged?
When you complete checkout
Do you offer gift packaging?
Yes, for free
My billing address is in CANADA but I wish to ship to the USA, can this be accommodated?
Yes
My billing is in the USA but I wish to ship to Canada, can this be accommodated? 
Yes

SHIPPING

Estimated shipping times

North America: 3-5 business days
Asia Pacific: 3-6 business days
(or Later due to the Weather)
Tracking no will be provided
I'll do my best to meet these shipping estimates, but cannot guarantee them Due to the Weather or uncontrollable circumstances. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
United States Shipping
Canada Shipping
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
RETURN
Holiday Return Policy
Return Instructions

Please contact our WATERBURYJEWELS  at 804-307-7995 (Please leave a message)
To return your order, please be sure to use the address which is located on your WATERBURYJEWELS packing slip.Please also fill out the form contained on the back of the packing slip listing all details requested to expedite processing of your refund. 
Return Rules

 

PRODUCT INFORMATION

JEWELRY

How can I clean my jewelry?
     Wipe with a soft cloth after wearing. To remove makeup and perfume
How can I tell if my is authentic?
     Each piece is genuine stones from the earth unless otherwise specified