FAQ : (Frequently Asked Questions)
ORDERING
What payment methods do you accept? MasterCard/PayPal/American Express/Discover/VisaCan I cancel my order? Yes within 3 days, unless it is a custom order .Money will be refunded minus a small fee
When will I be charged? When you complete checkout
Do you offer gift packaging? Yes, for free
My billing address is in CANADA but I wish to ship to the USA, can this be accommodated? Yes
My billing is in the USA but I wish to ship to Canada, can this be accommodated? Yes
SHIPPING
Estimated shipping times
North America: 3-5 business days
Asia Pacific: 3-6 business days
(or Later due to the Weather)
Tracking no will be provided
I'll do my best to meet these shipping estimates, but cannot guarantee them Due to the Weather or uncontrollable circumstances. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Canada ShippingCustoms and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
RETURN
Holiday Return PolicyReturn InstructionsPlease contact our WATERBURYJEWELS at 804-307-7995 (Please leave a message)
To return your order, please be sure to use the address which is located on your WATERBURYJEWELS packing slip.Please also fill out the form contained on the back of the packing slip listing all details requested to expedite processing of your refund. Return Rules
PRODUCT INFORMATION
JEWELRY
How can I clean my jewelry? Wipe with a soft cloth after wearing. To remove makeup and perfume
How can I tell if my is authentic? Each piece is genuine stones from the earth unless otherwise specified